Register | Login | Help | Feedback | SiteMap | Add to favorites | Currency:


Luminous Costumes

Luminous Props

Laser Man Show

News & Events Quotation
Search Advanced Search
Service Online
Email QQ tem-laser 13718860455
User Guide
About US
 >> About US
 >> Contact US
 >> Bank Transfer
 >> Online Payment
 >> Express Delivery
 >> EMS
 >> Post Office
 >> Return Policy Information
 >> Service
User Guide
 >> User Guide
 >> About Score
 >> About user types
  Home >> User Guide >> Return Policy Information

Your satisfaction is of the highest concern to us. In the unlikely instance that you receive a
wrong or defective product, we can refund you after you returned , Contact us directly for
a return authorization. Please return to us within 7 days of when you received your
package. Your item should be packed carefully and must arrive in the same condition as it
was shipped to you, You'd better include a notice writting your name ,order number and
e-mail,Wrarranty time is 6-12 months depending on items
Refund Policy

30-days Goods Returns
You may return products sold by no more than 30 days of receipt of your order
(based on the delivery record), and upon pre-approval of TEM-LASER Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
 Any product that is returned more than 30 days after receipt.
 Any product that has been opened or used (taken out of its plastic wrap or
 Any product that is not in its original condition, is damaged, or is missing parts.
 Any discount, clearance or sales product that o-like.comhas already stated
 In the event of dispute,'s decision shall be final and conclusive.
Return procedures
You can pack and send your return to us in just a few simple steps:
1. Click Contact us.
2. Provide us with your Order Number. Indicate returned products and the reason for your
return .
3. Pack the returned products along with our acknowledgement email securely in a box
that we can expedite your request.
4. Send the returning items by mail to: Flat / RM 905 Workingberg Commercial BLDG
41-47 Marble Road HK
5. All return shipping fee must be prepaid. We cannot accept COD returns.

Refund policy

Please note that before providing a refund for any returned product we will first verify its
condition. All Non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original shipping and handling fees with the return. We
can only refund the total value of products. And if your order was placed with a promotion
code or free gift, you must return them together in order to have the refund. Otherwise,
original price of the product will be deducted from the refund.
Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address,
failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make
import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by
deducting the original shipping fee, handling fee and 15% of the value of products as
re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25
will be deducted from your refund.)
We can re-ship orders that are returned to us as undeliverable or unclaimed. However,
customers will be charged US$6/ US$15/ US$18 or US$25* for resend shipping fee per
* Re-shipping fee is base on the original shipping method used for your purchase.

About US
About US
Contact US
Bank Transfer
Online Payment
Express Delivery
Post Office
Return Policy Information
User Guide
User Guide
About Score
About user types

Links:      Tem Laser   Online shop
Copyright 2017 All Rights Reserved.  Phone Number:+8613718860455  Fax027-6689335 ICP(jing):05061904 Administrator Login